Privacy Policy

Files You Upload

When you use our PDF tools, you may upload PDF documents or other files for processing. These files are temporarily processed on our secure servers to provide the requested service (compression, conversion, merging, etc.).

Automatically Collected Information

We automatically collect certain information about your visit, including:

• IP address and general location information
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website
• Device type and screen resolution

Voluntary Information

If you contact us through our contact form or email, we collect:

• Your name and email address
• Subject and content of your message
• Any additional information you choose to provide

We use your information for the following purposes:

• Service Provision: To process your files and provide the requested PDF tools functionality
• Website Improvement: To analyze usage patterns and improve our services
• Technical Support: To respond to your inquiries and provide customer support
• Security: To detect and prevent abuse, fraud, or security threats
• Legal Compliance: To comply with applicable laws and regulations

We do NOT use your information for:

• Marketing or promotional purposes
• Selling or renting to third parties
• Creating user profiles for advertising
• Analyzing the content of your PDF files

Immediate Deletion Policy

Your privacy is paramount. Here's exactly how we handle your files:

• Upload: Files are uploaded over encrypted HTTPS connections
• Processing: Files are processed in secure, isolated environments
• Deletion: All uploaded and processed files are automatically deleted within 1 hour of processing completion
• No Storage: We never permanently store your files on our servers
• No Access: Our staff cannot and do not access the content of your files

Client-Side Processing

Many of our tools perform processing directly in your browser using JavaScript, meaning your files never leave your device. These tools include basic compression, page extraction, and simple conversions.

We do NOT sell, trade, or rent your personal information to third parties. We may share limited information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, such as:

• Cloud hosting providers (for website operation only)
• Analytics services (anonymized data only)
• Security services (for fraud prevention)

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or abuse
• Protect user safety

We implement industry-standard security measures to protect your information:

Technical Safeguards

• SSL/TLS Encryption: All data transmission is encrypted using 256-bit SSL certificates
• Secure Servers: Our servers are hosted in secure data centers with physical security controls
• Access Controls: Limited access to systems with multi-factor authentication
• Regular Updates: Systems are regularly updated with security patches
• Monitoring: 24/7 monitoring for security threats and anomalies

Operational Safeguards

• Employee training on privacy and security practices
• Regular security audits and assessments
• Incident response procedures
• Data minimization practices

Essential Cookies

We use essential cookies that are necessary for the website to function properly. These cookies:

• Remember your tool preferences during your session
• Ensure security and prevent abuse
• Enable basic website functionality

Analytics Cookies

We use analytics cookies to understand how visitors use our site, including:

• Most popular tools and features
• Website performance and errors
• General usage patterns and trends

Cookie Management

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality. We do not use cookies for advertising or tracking across other websites.

Depending on your location, you may have the following rights regarding your personal information:

GDPR Rights (EU Residents)

• Access: Request information about what data we have about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing

CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell personal information)
• Right to non-discrimination for exercising privacy rights

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@pdfdrives.org. We will respond to your request within 30 days.

File Retention

• Uploaded Files: Deleted immediately after processing (maximum 1 hour)
• Processed Files: Deleted immediately after download or 1 hour, whichever comes first
• Temporary Data: Cleared from memory and cache immediately after processing

Other Data Retention

• Analytics Data: Anonymized usage data retained for 24 months for service improvement
• Contact Information: Retained for 36 months for support purposes
• Log Files: Retained for 12 months for security and debugging purposes

Our services are provided globally, and your information may be processed in countries other than your own. We ensure appropriate safeguards are in place:

• Adequacy Decisions: We transfer data only to countries with adequate data protection laws
• Standard Contractual Clauses: We use EU-approved contractual clauses when necessary
• Security Measures: All transfers use encrypted channels and secure protocols
• Data Minimization: We transfer only necessary data for service provision

Our services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@pdfdrives.org.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For significant changes, we will provide prominent notice on our website
• We will maintain previous versions for your reference
• Your continued use of our services after changes take effect constitutes acceptance of the updated policy

For any privacy-related questions, concerns, or requests, you can reach us:

• Email: privacy@pdfdrives.org
• General Contact: support@pdfdrives.org
• Contact Form: Visit our Contact Page

We are committed to resolving any privacy concerns promptly and transparently. Your trust is important to us, and we will work diligently to address any issues you may have.